Our method of engaging clients is chained to the past. We need to move forward into the future by creating collaborative value networks as customers and client have changed. They have changed geographically and across the globe. Our clients have changed in a global environment where rapid advancement of technology and new business models have been introduced and business disruption is the new normal and society and technology growing at a faster pace than organisation and corporation can adapt.
Our clients through social media are already informed of the services and products they require and are now looking for value and customer experience in the services and products they require. Their paths to purchase have changed. In the old approach the customer was at the bottom of the chain. In the new approach of creating collaborative value networks, our focus is the customer and the customer / client is the centre point. The focus on the client /customer will encourage collaboration and dialogue leading to redefining of services and products.
Changing to a collaborative value networks means removing the traditional constraint in our business and the way we engage and work with our clients. Not changing is not an option anymore. If organisations do not change the consequence is stark. Organisation who understand value creation and craft client experience and change, will in the long term end up with organisations that are more adaptable and agile business creating trust and transparency with their clients.
Context recognition and understanding and acting on it, is critical to effective project delivery. The key then is to develop a habit of context awareness. In being aware, you can anticipate changes to your project environment. In this way, you're always thinking just one step ahead in any given situation or environment, and can be able to adapt accordingly. Cultivating this skill is especially helpful when your project context may shift or change in subtle or major ways, or in an instant in a project.
We are now into the 21st Century and the Knowledge Economy beget the Digital Economy where Social, mobile, real-time, and other disruptive technologies have aligned necessitating dramatic changes within organizations, forcing them to adapt in order to maintain relevancy. This digital transformation is significantly driving real change within businesses where new models, team structures, and customer-centered philosophies are being developed quickly to stay afloat.
To address these changes Flexibility is key in project delivery asbusiness move towards lean processes and agile business practices, reacting swiftly to a rapidly changing landscape where PMsembrace risk and keep on learning in an ever changing business climate.
The only true success in project delivery is in our clients’ success. We deliberately stubborn to be client / customer focused and adapt new methodology to create sustainable value by enhancing client experience & Innovating the Project Delivery. Partnering is key to business – service providers being relevant in the digital economy we work and play. Slower growth in the age of adaptation will require an new urgency wherein companies have to transform their project delivery through partnering and thus change their business to stay relevant in the digital economy.
