The next phase of work requires an intentional focus on the workplace and the employee’s workplace experience. The focus must shift to creating an UX in the workplace to create the optimum employee experience across technology, workspace, policy and management. Organisations may say they care about their staff, but caring isn’t the same as understanding the needs and designing a workplace that creates an unique experience.
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Work-Life
Our method of engaging clients is chained to the past. We need to move forward into the future by creating collaborative value networks as customers and client have changed. They have changed geographically and across the globe. Our clients have changed in a global environment where rapid advancement of technology and new business models have been introduced and business disruption is the new normal and society and technology growing at a faster pace than organisation and corporation can adapt.
Our clients through social media are already informed of the services and products they require and are now looking for value and customer experience in the services and products they require. Their paths to purchase have changed. In the old approach the customer was at the bottom of the chain. In the new approach of creating collaborative value networks, our focus is the customer and the customer / client is the centre point. The focus on the client /customer will encourage collaboration and dialogue leading to redefining of services and products.
Changing to a collaborative value networks means removing the traditional constraint in our business and the way we engage and work with our clients. Not changing is not an option anymore. If organisations do not change the consequence is stark. Organisation who understand value creation and craft client experience and change, will in the long term end up with organisations that are more adaptable and agile business creating trust and transparency with their clients.
Change is the constant - a refrain we have heard repeatedly till you read it and shrug your shoulders and move on with life. However, change is something we all must deal with; confront or learn to live with.
With work and the workplace, as we know, slowly but steady mutating into something we are not familiar with and we cannot possibly identify with, change is inevitable.
In our digital world where rapid advancement of technology and new business models are being introduced and business disruption is the new normal and society and technology growing at a faster pace than organisation and corporation. Where the survival of the fittest is the key as life span of companies are limited if they are not evolving will generate change in our workplace and the business.
The future of our work and workplace is going to be intersecting with automation technologies and artificial intelligence - deep learning technological advances which are incredibly meaningful and will revolutionize the commercial interactions and expand possibilities of new type of jobs that were unimaginable before the technology.
There is no escaping change, especially as the way we work is also undergoing massive change, where mobility and digital sophistication becomes a key requirement in the workplace and redefining how organization works commercially and culturally to deliver genuine customer experience
How we handle or tackle these changes will determine how we successfully adapt to change. True, we all have our own ways to handle change. Some of us handle it well and some of us do not handle it well.
The way we work is also undergoing massive change, where mobility and digital sophistication becomes a key requirement in the workplace and redefining how organization works commercially and culturally to deliver genuine customer experience. The workplace is digitally being disrupted – “The fourth industrial revolution is creating prospects of a future that few fully comprehend, but the implications for the world of work are already taking shape”. More and more of our work is done collaboratively, securely and productively. There is no doubt that the relationship between technology and humanity is changing very fast and it is shaping the way we work. The future of work is slowly creeping into our collective psychic in the workplace
Our ever increasing digital, global environment is shaping the world in which we work, but more than that, it is shaping the evolution of organisation through its influence on the workplace forcing business leaders have to rethink the future vision of teh workplACE.
Is your organisation evolving towards the untethered workplace? I would like to hear from you.
Work-Life is about life itself. To work you need to live. We spend most of our life at work than our life activities, next comes sleeping. So live life while at work or at play.
As one website says it very clearly “Work and Life is not Black and White” it is all Gray. Integrate work and life and see your life change.